Frequently Asked Questions

How do I pay?

We accept VISA and Mastercard, however should you want to do an EFT bank transfer, please send us an e-mail.


What is the payment currency?

We accept payment in South Africa Rands (ZAR) and United States Dollar (USD).


My payment has been declined, what should I do?

Please contact us and we will be glad to assist you.


Does the Toolkit come in different languages?

Unfortunately, the Toolkit comes in only the English language.


How will I obtain my Toolkit?

Once payment has been received, you will receive an email with the download link.


Are there any pre-requisites for the Toolkit?

Yes, it is recommended you obtain a copy of the ISO 9001:2015 Quality Management System standard, which can be purchased from the ISO website. A good understanding of this standard, some Project Management skills coupled with knowledge transfer skills and resources is required to customise this Toolkit to your organisational requirements for QMS implementation and certification.


We have a QMS implemented but we want to achieve ISO 9001 QMS Certification, will this Toolkit assist us in meeting the ISO 9001 requirements?

The Toolkit has been designed to comply with the requirements of ISO 9001 QMS standard. You will need to undertake a gap audit to establish where your current QMS is, in relation to standard requirements.


What format is the Toolkit In?

The toolkit has been developed using MS Office 2010 and later. The templates are generally in MS Word and MS Excel, however there are Process Maps which have been created with MS Visio format (we have included the original Visio copy, an Adobe PDF copy and a MS Word template – which can be used by transferring the information across).


Is this a single user licensed copy?

No, we developed this Toolkit to be licensed per organisation, not per user, as we want to make this Toolkit as economical as possible for our customers.


Is this applicable to international organisations?

Yes, this Toolkit was developed to be utilised worldwide.


Is there any support on how to use the toolkit?

Yes, we provide a 6-month value added support on how to use the Toolkit and where possible guidance on your implementation process. Also, you will be entitled to free updates for the first 12-months.